Customer service automation here is an AI employee that reads incoming customer emails, sorts them and writes a draft reply from your own past answers and documents. It is offered and built to order, and a person checks and sends every reply.
Offered, built to order: not yet running for a client.
Customer service automation takes off the reading, sorting and first drafting of customer emails, so the person who answers starts from a draft instead of a blank page.
By hand, every message is opened, read and understood before anyone can answer it. A question about an order, a request for a document, a complaint and a thank-you all land in the same inbox, in no particular order. The answer usually exists already, in an old reply, a price list or a contract, but someone has to find it again each time.
That is where the time goes and where the mistakes creep in: the same question answered differently by two people, an urgent complaint left under routine mail, a promise made in an old thread that nobody remembers.
Customer support automation here follows one route every time a customer email arrives, and it ends with a person.
You get customer emails sorted and answered in draft, waiting for a person.
It fits any business where customers write by email and the answers already sit somewhere in its own records. It is AI customer support that works inside your mailbox, not in front of your customers.
This robot writes drafts; it never answers a customer by itself.
Automated email responses, in our sense, are drafted responses: nothing leaves your mailbox until a person presses send. It is not a chatbot on your website, it does not promise anything your records do not support, and it does not delete customer mail.
Your data stays in your own accounts, and nothing runs without your yes.
It works with Gmail and Google Workspace mailboxes, Google Drive, Google Sheets and Xero. Nothing is switched on without your yes, every action is written to an audit record, anything the robot cannot do exactly goes to a person instead of being guessed, and a kill switch stops it in one command.
The AI employee is ours: it is rented monthly and runs on our servers against your own accounts, and the customer emails, the replies and your documents stay yours. If the rental stops, the workflow stops and you keep everything.
No. Each AI email response is a draft. A person reads it, changes what needs changing and sends it. Nothing is ever sent by a robot.
No. It does not sit on your website and it does not talk to customers. It works inside your mailbox and prepares drafts for your team, and nothing answers a customer by itself.
From your own past replies and documents. If the answer is not there, the message goes to a person instead of being guessed.
No. It is offered and built to order. It uses the same engine that already reads mailboxes and prepares draft emails for a client today.
Write to [email protected] with the hours customer emails take you, and we will tell you plainly whether this AI employee fits.
Three lines are enough: what you do, which tasks take your time, and roughly how much of your week they cost. You get a plain answer on whether an AI employee fits and which one would be built first. Write to [email protected].
Replies come from a person who signs, not from a robot.